Refund & Return Policy
Last Updated: 3 May 2025
1. Eligibility for Returns
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Be initiated within 7 days of delivery
Note: Custom-made or personalized items are non-returnable unless they arrive damaged or defective.
2. Non-Returnable Items
- Gift cards
- Final sale items
- Items damaged due to customer mishandling
3. Return Process
To initiate a return, please email us at celeboww@gmail.com with your:
- Order number
- Reason for return
- Photo evidence if the item is damaged or defective
Once approved, we will provide return instructions. Please do not send any item back without confirmation.
4. Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–7 business days.
Shipping charges are non-refundable. If your item was shipped free, a return shipping fee may be deducted from your refund.
5. Exchanges
We only replace items if they are defective or damaged. For exchange inquiries, contact celeboww@gmail.com.
6. Shipping for Returns
You will be responsible for paying the shipping costs for returning your item unless the product was damaged or incorrect. We recommend using a trackable shipping service.
Contact Us
If you have any questions about our return or refund policy, please contact:
- Email: celeboww@gmail.com
- Address: C116, 1st Floor, Sector 2, Noida, UP 201301, India